Client Service

Role: Client Service, Furniture Bank
Position Type: volunteer
Availability: Minimum one day/week (Mon to Fri, 10am-3pm)
Commitment: Ongoing (minimum 1 year commitment)
Location: 340 Legget Drive Kanata, Ontario, Door# 53

About Matthew House Ottawa

Since 2010, Matthew House Ottawa has housed hundreds of refugee claimants, and provided free, quality used furniture to more than 6000 households. We have done this with a large, dedicated team of volunteers and a small handful of employees, and a lot of passion and commitment. As a volunteer, you will make an important contribution to making the work of Matthew House Ottawa possible.

About this role

The Client Service volunteer walks our clients through showroom and warehouse, assisting them as they choose the items they need for their new homes.

Your would be asked to:

  • Assist families choose the furniture they need

  • Tag and take note of all items selected

  • Receive donations

  • Unpack and shelve donations

  • Clean furniture and showroom

You would need to have:

  • Excellent people skills

  • Good communication skills

  • Attention to detail

  • Positive and friendly attitude with a desire to serve the community

  • Ability to be patient with a non-judgmental attitude

  • Passion for our mission to help clients establish safe, healthy and dignified homes

To apply

If you are interested in this role, please complete the volunteer application form.

Mission

Matthew House Ottawa is a faith-based, volunteer-driven, charitable organization that helps Ottawa’s marginalised population to establish connected, safe, healthy, and dignified homes within our community. We do this by:

  • Providing shelter, food and refugee settlement assistance, including volunteer opportunities, in a family atmosphere to refugee claimants so that they may begin their journey to independence as members in Canadian society; and,

  • Distributing quality used furniture and household goods to Ottawa’s marginalised population

Values Statement

Faith Based: We live by our Christian faith and care for the stranger in response to God's call (Matthew 25:35).

Loving Service: This ministry seeks to express loving service towards each person we serve, do justice, love mercy, and walk humbly with God.

Compassionate: We are passionate, caring, and enthusiastic in support of people's needs and seek to express a ministry of loving service toward each person we serve.

Respecting Human Dignity: We believe in respecting the value and dignity of each person receiving our services and those who serve in this ministry.

Engaging Community: We believe in building relationships with individuals, groups and other organizations to create fellowship and mutual support to help those in need.

Building Community: We believe in helping our clients to integrate into their new community to build a happy, healthy home, live in personal safety, and achieve their potential within our society.

Accountable: We are accountable to our clients, volunteers, and community partners and treat all who come in contact with this ministry with integrity, fairness, consistency, and honesty.

Environmentally Conscious: We encourage waste reduction, reuse, and recycling through our programs to promote healthy environments.